Online Application Frequently Asked Questions
Q. I have a paper application form from previous years. Can I use it?
A. No. Please use our online application and guidelines.
Q. If I am in the middle of writing my application, can I save it and continue working on it later?
A. Yes. When you begin an application you must first log-in to the system by entering an email address and selecting a password. You should write down your password for future reference. Anytime after starting to enter information to the form you may click on "Save and Finish Later."
Q. I saved my application in a previous session. How do I get back to it?
A. Go to the "APPLICATION LOGIN" link. You then can review the information you've provided thus far and make necessary modifications. If you're satisfied with the contents of the application, click "Submit" to forward your application for consideration. If you're not ready to submit your application, click "Save and Finish Later."
Q. How do I submit attachments if I'm using the online system?
A. Applicants should upload required documents to the online application system. Please follow the on-screen instructions on the online grant application site to upload attachments to the system.
Q. How can I tell if my application has gone through?
A. When you click "Submit," you will receive an e-mail confirmation that we have received your application. This is why it is very important to enter your e-mail address accurately on your application.
Q. What happens if my system crashes while I'm submitting my application online?
A. The online grant application system has been designed to minimize loss of information. Each time you click "Save and Finish Later," the system automatically saves the information you have entered up to the last time you saved it. We therefore recommend using the "Save and Finish Later" option frequently. You can easily resume your application by going to the "Please Sign In" page. At any time during the online application process, you can use the "Printer Friendly Version" button to print out your proposal.
Q. My attachments do not show up in the same order listed in your directions. Is this a problem?
A. The attachments will show up on your list in the order you have attached them. As long as you have placed the items under their correct titles (e.g., 1.Cover Letter is your cover letter) then you do not need to be concerned if the order is not identical to the directions.
Q. I have a question concerning the application. How should I contact you?
A. For any questions concerning the application please contact us at email@example.com or by phone at 212-517-5400. You can also reach us via the Contact Us link at the top of each page of the application.
Q. I am getting an error message that says the session has expired. What should I do?
A. You will need to fully exit your web browser. Once you have completely closed out of the browser, reopen it and then return to our website.
Q. I submitted my application, but there's a mistake in it. Can I submit another one?
A. If you discover a mistake in your application or you have any technical difficulties, please contact us at firstname.lastname@example.org. You should not submit another application.
Q. I've submitted my application. What should I expect now?
A. Once your application has been submitted, you will receive an e-mail confirming receipt. If we have questions regarding your submission we will contact you. Our application review process can take up to 9 months to complete. We will contact you when there has been a decision on your application.
Q. Is my information kept private when I apply online?
A. All information provided to The Pollock-Krasner Foundation will be held in strict confidence. We use the information from your grant application solely to evaluate your request.
Q. How secure is the Web site that is handling the online application process?
A. Very secure. We use the Internet Grant Application Module (IGAM), provided by MicroEdge, to enable us to accept applications and proposals via the Web. MicroEdge provides this service in the form of a hosted Web-based application service provider (ASP) solution. The MicroEdge hosting facility, co-located within one of AT&T's secure Internet data centers, was chosen because of AT&T's dedication to the highest levels of security. The communication from the end user's browser to the IGAM server is accomplished via the Secure Sockets Layer protocol, or SSL. SSL is used to ensure end-to-end security and encryption of all data traveling from the applicant's browser to the IGAM server.